8 ITIL

Information Technology Infrastructure Library

C846 Business of IT Applications

Structure

  • Service Value Chain
  • Practices
  • Guiding Principles
  • Governance
  • Continual Improvement

Key Concepts

  • Value and Co-Creation
  • Organizations

Four Dimensions

  • People
  • Information and Technology

Service Value

  • Opportunity and Demand

Mangement

  • Continual Improvement

Test Passed